Frequently Asked Questions

Information for Emami litigation class members who were refused a visa under Presidential Proclamation 9645

What is the Emami litigation about?
Who benefits under the Court’s Order?
Who is not eligible for relief under this Order?
How can I benefit from the Court’s Order? / How do I initiate a request to receive a fee credit to submit a new visa application?

General Questions

What is the purpose of this site?

Visa service information (web, IVR and call center)
Visa fee collection
Scheduling of visa application review/interview
Visa documents inbound and outbound courier services

GDIT is the only entity authorized to provide these services in this country on behalf of the U.S Department of State. If you use another company to provide these services that company must still use the services on this website.

I forgot my password. How can I reset my password?

How can I update the email used to login to my account?

Is it true that another company, website or individual can get a U.S. visa appointment faster than through this service?

Is it true that another company, website or individual can guarantee the issuance of a U.S. visa?

How do I know if I qualify for the Visa Waiver Program?

Nationals of VWP countries who have traveled to or been present in Democratic People's Republic of Korea, Iran, Iraq, Libya, Somalia, Sudan, Syria, or Yemen on or after March 1, 2011 (with limited exceptions for travel for diplomatic or military purposes in the service of a VWP country).
Nationals of VWP countries who have traveled to or been present in Cuba on or after January 12, 2021 (with limited exceptions for travel for diplomatic or military purposes in the service of a VWP country).
Nationals of VWP countries who are also nationals of Cuba, Democratic People's Republic of Korea, Iran, Iraq, Sudan, or Syria.

Travelers with imminent travel may request an expedited visa appointment. To request an expedited visa appointment, first schedule a regular visa appointment on the closest available date. Then sign-in to your account, click ‘Continue’, select ‘Request Expedite’ and follow the instructions. The traveler should include in the request the date and purpose of the travel as well as a copy of any U.S. Customs and Border Protection message he/she received regarding their ESTA status and, if applicable, why the ESTA application was denied.

More information about restrictions to travel under the Visa Waiver Program, including the requirement for an electronic passport, is available at https://travel.state.gov/content/travel/en/us-visas/tourism-visit/visa-waiver-program.html.

Can you help me with the DS-160? I do not know what to put for a certain field. I cannot upload my picture properly. I cannot get a confirmation email. I cannot print out my confirmation page.

What is my email address used for on this website?

What happens to my online Form DS-160 if I select a U.S. Consular Section where I will be applying for my visa, but end up making an interview appointment instead to another U.S. Consular Section?

Is there a requirement to provide social media identifiers when applying for a U.S. Visa?

What should I do if there is a service outage affecting this website or any of the associated services? (Examples: unable to complete visa fee payment at a bank or online, unable to reach the call center number, unable to download the courier receipt, etc.)

How can I edit my applicant information if I make a mistake?

You may update your email address and phone number at any time.
You may change your passport number or DS-160 number only one (1) time after a payment has been made.
You may NOT change the given name, surname, country that issued passport, country of birth, date of birth, or gender associated to your applicant profile after paying your visa fee.
For editing other information, if you already have an appointment scheduled, you must cancel your appointment to edit your information. If you do not have an appointment scheduled, you must sign-in to your account, click on the gear icon dropdown to the far right of the applicant name and select "Edit".

Are there any measures being taken at the Service Centers to ensure my health and safety during my visit?

You are not experiencing any flu-like symptoms.
You do not have a fever. We recommend that you take your temperature before you visit the Service Center.
You have not been in close contact in the last 14 days with anyone who, to the best of your knowledge, is being evaluated for, or has been diagnosed with, COVID-19.
You will wear a face mask at all times when you are in the Service Center. You will only remove your mask when instructed to do so during biometric collection (where applicable).
You will maintain the indicated amount of distance from other applicants and adhere to all distancing signs, floor markings, and seating restrictions.
You will make use of the available hand washing / sanitizing facilities.
You will follow the instructions of the Service Center staff members as they direct you through the facility.

Visa Related Questions

What is a visa?

What types of visas are available?

I wish to apply for C1/D and B1/B2 dual visa. What should I do?

Who decides if I will get a visa?

How long does it take to process my visa application?

the completeness of your visa application
the amount of verification your visa application requires can affect the amount of time it take to process your application
Consular Section may find that you need to provide further information before a decision can be made on your application

If you wish to view the estimate on how long you will have to wait to get an interview appointment, please visit the U.S Department of State online tool at https://travel.state.gov/content/travel/en/us-visas/visa-information-resources/wait-times.html. This online tool will also tell you how long it will take for your visa to be processed at the Consular Section, after a decision is made by a Consular Officer to issue the visa. Please note that the processing time does not include any time required for administrative processing.

What is "administrative processing"?

How long am I authorized to stay in the United States?

Can I apply for two different visa types at the same time?

Use this website or telephone service to pay the MRV fee and schedule an appointment for one of the visa types for which you want to apply.
Attend your scheduled appointment(s).
- Be sure to bring all application documentation for the scheduled visa type.
- In addition, be sure to bring additional documents and payment for the second (unscheduled) visa type.
- You must indicate both visa types on your DS-160 at https://ceac.state.gov/genniv.
At the scheduled appointment, follow the Consular Officer’s instructions to complete the application process for the second visa type, including payment of the MRV fee.